Frequently Asked Questions
Find answers to commonly asked questions about our products and services.
Canceling App Subscription on an Apple Device:
– Open the “Settings” app on your iOS device.
– Tap on your name at the top of the Settings menu to access your Apple ID settings.
– Tap on “Subscriptions” (if you’re using an older version of iOS, it may be labeled as “iTunes & App Store”).
– You’ll see a list of your active subscriptions. Look for “Shape App” and tap on it.
– On the subscription details page for Shape App, tap on the “Cancel Subscription” option. Follow any additional prompts to confirm the cancellation.
– After canceling, the subscription will still be active until the current billing period ends. You’ll retain access to the Shape App features until then.
Related Apple Article: https://support.apple.com/en-us/HT202039
We are sorry that you are not satisfied with our application. In order for us to serve you better, you can share any missing points with us at support@shapefit.app.
Request a refund from Apple: https://support.apple.com/en-us/HT204084
If you cannot receive a refund based on the information provided in the below link, please contact us.
Updating Payment Details on an Apple Device:
– Open the “Settings” app on your iOS device.
– Tap on your name at the top of the Settings menu to access your Apple ID settings.
– Tap on “Payment & Shipping” or “Payment & Subscriptions.”
– You may be prompted to sign in with your Apple ID if you haven’t already.
– Under the “Payment Method” section, tap on the payment method you want to update.
– Edit the necessary details such as card number, expiration date, or billing address. You can also add a new payment method by tapping on “Add Payment Method.”
– After making the necessary changes, tap “Done” or “Save” to update your payment details.
Related Apple Article: https://support.apple.com/en-us/HT213276
You can access your personal fitness plan, workouts and exercises only through our application.